Are children allowed at the hotel, and what sleeping arrangements are available for them?
5 February 2024
The hotel provides rollaway beds and cribs for children upon request.
75 photos
Kempinski Hotel Cancun, Cancun
335US$
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Up to 10% cheaper
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Key details
About the Resort
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Close to the beach
Perfect
9.2
9.4
4.5
4.2
Loved by Kempinski Hotel Cancun guests
"The paid beach beds were very comfortable and food service to the beach was the best we have experienced."
"The staff prepare your lounge for you, even creating a very comfortable towel pillow and leaving an extra towel."
"Ocean view room with the sound of the waves all night long."
Accommodations
Kempinski Hotel Cancun offers elegantly appointed rooms, with options like the
Dining
Guests can savor culinary excellence at multiple dining options, including the AAA 5-Diamond restaurant,
Wellness
The
Meetings & Events
Kempinski Hotel Cancun offers a unique blend of
Location
Located along Cancun's
Highlights
Rooms: Club Lounge access with private check-in .
Dining: AAA 5-Diamond restaurant Fantino .
Wellness: Kayantá Spa with ancient Mayan treatments .
Events: Unique indoor and outdoor event spaces .
Location: Easy access to local attractions .
Dining: Freshly caught seafood at Casitas .
“Kempinski Hotel Cancun excels with its AAA Five-Diamond distinction and prime beachfront locale. The property emphasizes tailored luxury through private beach cabanas, personalized service, and wellness offerings inspired by ancient Mayan traditions. Award-winning dining, paired with elegant event spaces, positions it well for discerning vacationers and corporate gatherings alike.”
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Select your room type
Kempinski Hotel Cancun offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
Deluxe Seafront King Room
2 persons
445 sq. feet
1 King-size bed
Bathtub
Balcony
room details
Club Seafront Double Room
2 persons
445 sq. feet
2 Double beds
Bathtub
Balcony
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
Kempinski Hotel Cancun offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
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Dining Onsite
Kempinski Hotel Cancun offers a delightful selection of dining venues that showcase a rich tapestry of flavors and atmospheres. From the romantic Mediterranean offerings to lively Mexican breakfasts, guests can savor culinary experiences that reflect both local traditions and global inspirations.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
Indulge in a thoughtful tasting menu that highlights dishes crafted with the freshest ingredients, all served in an intimate setting that invites conversation and connection.
Reservation
Recommended
Dinner only, 18:30 - 23:00, Monday to Saturday
The Club Grill
International
Ambiance
Traditional
Key Offerings
Venture into a world of flavors where the menu features classic dishes reimagined with a modern twist, set in a cozy and welcoming atmosphere perfect for gatherings.
Reservation
Recommended
Dinner only, 18:30 - 23:00, Monday to Saturday
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Settle into a relaxed yet refined dining experience with offerings ranging from succulent steaks to the freshest seafood, ideal for a special evening out.
Reservation
Recommended
Dinner only, 19:00 - 23:00, Monday to Saturday
El Café Mexicano
Mexican
Ambiance
Casual and welcoming
Key Offerings
Start your day right or refuel during lunch with vibrant, authentic Mexican flavors. The inviting atmosphere makes it perfect for both casual dining and family gatherings.
Reservation
Not needed
Breakfast and Lunch, 07:00 - 17:00, Monday to Saturday
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Experience a lively cocktail hour amidst a chic setting, complemented by a menu that fuses traditional sushi techniques with creative, contemporary presentations.
Reservation
Recommended
Dinner and Cocktail hour, 17:00 - 00:00, Monday to Saturday
The Caribe Bar and Grill
American
Ambiance
Family friendly
Key Offerings
Enjoy a casual atmosphere with a menu that caters to all ages, offering a variety of American favorites for breakfast, lunch, and dinner.
Reservation
Not needed
Breakfast, Lunch, and Dinner, 09:00 - 18:00, Monday to Saturday
Kempinski Hotel Cancun Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
1.4
mi
Landmark
Avenida Kukulkan
3900 ft
Museum
Museo Subacuatico de Arte
2400 ft
Mall
Luxury Avenue
3500 ft
Landmark
Museo Sensorial del Tequila
3800 ft
Mall
Kukulcan Plaza
3500 ft
Beach
Playa Marlin
5100 ft
Shopping Area
Luxury Avenue Cancun
3300 ft
Aquarium
Interactive Aquarium
1.2
mi
Museum
Cancun Wax Museum
1.3
mi
Landmark
Yamil Lu'um Archeological Site
1.3
mi
Landmark
Scorpion's Temple ruins
1.3
mi
Landmark
Extreme Games Cancun
3200 ft
Landmark
Marlin Beach
4300 ft
Shopping Area
Fashion Harbour
1.2
mi
Mall
La Madonna
1.2
mi
Park
arte Garden
1.3
mi
Museum
Parque Maya Cancun
1.4
mi
Landmark
Museo de Arte Popular Mexicano
1.9
mi
Landmark
Laguna Nichupte
1.7
mi
Beach
Playa Delfines
2.3
mi
Landmark
El Rey Archaeological Zone
2.3
mi
Landmark
Parque Ventura Cancun
1.9
mi
Landmark
Iberostar Cancun Golf Course
2.1
mi
Landmark
Water Park at The Grand
2.3
mi
Night club
Coco Bongo
3.1
mi
Landmark
Cancun Convention Center
3.2
mi
Beach
Chac Mool Beach
2.8
mi
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
1700 ft
Night club
H Roof
1500 ft
Restaurants
Harry's
1500 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
1200 ft
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
100 ft
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
100 ft
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
100 ft
The Ritz-Carlton
Porfirio's Cancun
1600 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
100 ft
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
100 ft
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
1100 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
2100 ft
Blvd Kukulcan Km 12
Explore Cancun
Local Highlights
Mayan Museum of Cancun
25 minutes' walk
Ancient artifacts and immersive exhibits showcase Mayan culture. Guided tours enhance understanding of its rich heritage.
Museo Subacuatico de Arte
9 minutes' walk
Underwater art installations create a unique diving and snorkeling experience. A blend of art and marine conservation efforts.
Extreme Games Cancun
15 minutes' walk
Adventure seekers can enjoy zip-lining and bungee jumping. A thrilling destination for those looking for an adrenaline rush.
Puerto Madero
5 minutes' walk
Sophisticated Argentinian steakhouse renowned for its exceptional meat dishes. Elegant atmosphere with waterfront views.
Harry's
6 minutes' walk
Popular for its prime cuts and seafood, with a vibrant ambiance. Ideal for special occasions; reservations recommended.
The Caribe Bar & Grill
1 minute' walk
Casual dining option with a focus on fresh ingredients. Known for its hearty breakfasts and tropical cocktails.
H Roof
6 minutes' walk
Trendy rooftop bar with stunning sunset views. Hosts live music and DJ nights, perfect for a fun night out.
Interactive Aquarium
25 minutes' walk
Family-friendly venue with interactive marine exhibits. Offers memorable experiences such as feeding sharks and rays.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
Reviews and Ratings
Feedback about Kempinski Hotel Cancun from previous guests about their experience
Pros
Exceptional service
Comfortable beds
Beach area
Breakfast variety
Ocean view suite
Cons
Room descriptions
Noisy rooms
Outdated decor
No airport transfer
Guest reviewsOpen reviewsQuestions of the users
About Kempinski Hotel Cancun
Is the resort fully all-inclusive, or are there alternative dining packages available?
12 March 2024
The resort offers both a European plan and some meal packages that include dining options at select restaurants.
What amenities are included with the club level experience?
18 April 2024
Guests at the club level enjoy five complimentary food and beverage presentations daily, including breakfast, light lunch, afternoon tea, hors d'oeuvres, and a candy cart.
Are there options for large families or groups, such as connecting rooms or suites?
22 May 2024
Connecting rooms and spacious suites, including a three-bedroom suite, are available to accommodate larger groups or families.
What transportation options are available to and from the airport, and do you provide meal packages?
15 June 2024
Transportation to and from the airport is available for a fee of $150 USD round trip, with meal packages called Endless Flavors that include three meals per day.
Is there a pool waterslide available on the premises?
28 July 2024
Unfortunately, the property does not feature a waterslide in the pool area.
Are masks required for guests within public areas of the hotel?
9 August 2024
Yes, guests are required to wear face masks in all public spaces throughout the hotel.
Is food included in the stay, or is it necessary to pay for meals separately?
17 September 2024
Meals are not included in the stay unless a specific meal package has been booked. The European Plan does not cover food costs.
Do children stay for free in the hotel, and how does this affect room occupancy limits?
30 October 2024
Children aged 0-5 stay free when sharing a room with their parents. Maximum occupancy limits depend on room type and configuration.
What are the sizes of the standard rooms at the hotel?
12 November 2024
Regular rooms measure 41 square meters, while suites are significantly larger at 82 square meters.
How much does it cost to add breakfast to a room reservation for each guest?
23 December 2024
The cost for breakfast is approximately 870 Mexican Pesos plus a service charge, translating to around $58.52 USD per person.Next best alternative
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